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Ordering Overview

Shop here online & factory direct - NOT SOLD in stores

All pricing in Canadian dollars
US clients - Big savings with US dollar value exchange rate
Inquire about a rapid build when needed


Free expert technical support - 1.888.335.4533


Order Entry

Ordering is done online through a secure shopping cart method. We can also help you enter this and process it if you are having difficulty. We encourage you to contact us to discuss your needs first before ordering. To see our response time, always check the SUPPORT AVAILABILITY STATUS.

Canada: Checkout will include shipping, insurance, appropriate GST/HST, and total in Canadian dollars.

Outside Canada: Checkout will only include shipping, insurance, and total in Canadian dollars. Fedex will collect any duty and applicable taxes from you for your order.

U.S. Customers - click here to see today's U.S. dollar buying advantage.

Before Ordering:
Always complete setting up your account first which includes a valid shipping address before trying to put items in your cart and checkout. If you are ordering from the U.S., some customers need to get a bank authorization for their credit card to order from Canada. We are located in Ontario, Canada, just north of New York state.

You can setup your own account and purchase products by following steps under the "Start Here" button. Order Processing: Create your account first including a valid shipping address (NOT a P.O. box). Then put items in your cart and checkout.

  1. Order placed: Production of fixtures is typically 5-15 business days. When you successfully place your order, you get an email that has a subject DelphiTech Corporation: Your order #xxxx has been processed.
  2. Order shipped: When your fixtures are completed from manufacturing, the order is packed and shipped. You receive an email with subject DelphiTech Corporation: Your order #xxxx has been completed.

To see your tracking number: login to your account, click "My account" in the upper right of your screen, go to Orders history, find the order number, click on it and scroll to the bottom to see a Fedex Ground tracking number. When you click "track it", it should take you automatically to the screen to see the shipment status.

Orders are Shipped Complete

  • To avoid confusion, we only perform ship complete orders.
  • If you wish to get particular stock items quicker other than built-to-order fixtures, you must make that a separate shipment. An example might be new construction where you wish to purchase wire to pre-wire a home.

Returns


Our fixtures are built-to-order and so we have a strict no-return policy that we rarely make exceptions to unless there are some unusual circumstances. We make every effort to ensure you purchase the correct models for your needs and encourage you to take advantage of our FREE design and installation support questions and our low cost proactive design & install consultation to review your home plans or photos. We provide full technical information right on our website too for those that have no questions and don't need our design expertise.

If you have any questions, please contact us first before you order.

We Ship to Canada and continental US

Manitoba - MB, Saskatchewan - SK, Alberta - AB, British Columbia - BC, Alabama - AL, Alaska - AK, Arizona - AR, Arkansas, AR, California - CA, Colorado - CO, Connecticut - CT, Deleware - DE, Florida - FL, Georgia - GA, Hawaii - HI, Idaho - ID, Iowa - IA, Illinois - IL, Indiana - IN, Kansas - KS, Kentucky - KY, Loisiana - LA, Maine - ME, Maryland - MD, Massachusetts - MA, Michigan - MI, Minnesota - MN, Mississipi - MS, Missouri - MO, Montana - MT, Nebraska - NE, Nevada - NV, New Hampshire - NH, New Jersey - NJ, New Mexico - NM, New York - NY, North Carolina - NC, North Dakota - ND, Ohio - OH, Oklahoma - OK, Oregon - OR, Pennsylvania - PA, Rhode Island - RI, South Carolina - SC, Tennessee - TN, Texas - TX, Utah - UT, Vermont - VT, Virginia - VA, Washington - WA, West Virginia - WV, Wisconsin - WI, Wyoming - WY, Newfoundland - NFLD, Nova Scotia - NS, Prince Edward Island - PEI, New Brunswick - NB, Quebec - QC, Ontario - ON.