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Privacy statement


Privacy

We respect your privacy to your personal information!

Any personal information you provide will be held with the utmost care. Any and all the personal information collected on this site will be kept strictly confidential and is for the sole use of DelphiTech Corporation for sales, support, satisfaction survey, and promotions.

Furthermore, your email address is not sold or exchanged with companies outside of DelphiTech, but your information is given to a registered installer when you request an interaction with a local comapny should one exist in your area. Likewise, registered installers preferred contact information will be shared with retail customers on a request basis. Our shipper (typically Fedex) is of course provided with your necessary information. We will hand off personal information to an agency or government authority we deem competent should there be an issue that needs resolution, if required by law, or if we launch a fraud investigation into a specific order that is placed.

If you have any questions, please feel free to contact us.


Security

We do not store any credit card information in our web store. Our financial transactions are processed by one of the larger recognized Canadian banks. We use the bank's recommended secure internet credit card processing company to handle Visa and MasterCard transactions. Through our merchant account, at the Internet credit card processing company, we have access to credit card information if we have a need to do something like a reversal of charges. Credit card transaction information is stored at their end on their secure server approved by Visa and MasterCard. For our web store, we use a high grade encryption SSL certificate vendor. This vendor is recognized by Ernst and Young as being secure. When you checkout through our web store, all your transactions through our web store will show the lock symbol in your browser indicating encryption is turned on.

For the security of our clients and ourselves, we don't publish more information than this about the particulars. We also use various industry standard security methods to avoid credit card fraud. Note that if any order is questionable, we will delay processing that order until a security investigation is completed. This security investigation may require an interaction with you and may involve Visa or MasterCard personnel to authenticate the transaction. Please be advised that this will delay your shipment until we get the go ahead.

In all cases where fraud is suspected, all known information including IP address and other personal information gathered will be handed to banking, credit card, and law enforcement agencies for possible action. This will include a recording of any conversations gathered as well. During a fraud investigation, you hereby waive any and all privacy assurances we have given until the matter is resolved. If instructed by any recognized authority during this process, we will comply with the standards of Ontario, Canada and not the standards of another province or state.

If you have any questions, please feel free to contact us.

Copyright © 2003 - present. DelphiTech Corporation - all rights reserved.