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Support Status

Support Availability Status:

PLANNED OUTAGE Tuesday May 8 to Thursday May 10

During this 3 day outage, phone support is little to nil, but you can still place your orders online, and also we may answer emails and the contact us form from time to time.

This page indicates our response ability. Statuses are either CLEAR or PLANNED OUTAGE. When CLEAR, typically expect up to 1 day for return of a voice message or a Contact message.

Often, by calling us, you will achieve the quickest answers to your questions and we may be able to make helpful suggestions too.

Outage Policy: We try and time staff vacations and factory vacation shutdowns to minimize interruptions to our customers. However, a few times per year, our ability to respond to you promptly is delayed due to circumstances beyond our control, examples of such being a recognized holiday period or a trade show that involves all front office staff.