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Support Status

Support Availability Status:

PLANNED OUTAGE June 22-June 25 due to staff vacations

During this 4 day outage, phone support is little to nil, but you can still place your orders online, and also we may answer emails and the contact us form from time to time.

This page will give you an indication of the status of our response ability. Statuses are either CLEAR or PLANNED OUTAGE. For a CLEAR status, expect a response typically within 1 business day for a voice message or a Contact message. Often, but calling us, you will achieve the quickest answers to your questions.

Outage Policy: We try and time staff vacations and factory vacation shutdowns to minimize interruptions to our customers. However, a few times per year, our ability to respond to you promptly is delayed due to circumstances beyond our control, examples of such being a recognized holiday period or a trade show that involves all front office staff.